The Hub Glasgow | Bupa Claims Desk

Staff-only desk

Sign in to claims

Use the separate reception workspace password. Bupa portal access is kept in the approved shared password manager and is never stored here.

Submitted0

Chase due0

Queries0

Invoiced£0

Bupa paid£0

Outstanding£0

Excess due£0

Select a claim

Open a claim to update payments, excess collection, chase dates and notes.

Claim record

Patient and authorisation

Patient name Date of birth Membership number Pre-authorisation Provider number Invoice number Diagnosis code Diagnosis

Invoice and Bupa payment

Invoice date Submitted date Submission reference Total invoiced (£) Bupa approved (£) Bupa paid (£) Claim status Follow-up date Next action Bupa query or rejection reason

Required booking check

Patient excess

Not confirmed

Ask the patient: “Does your Bupa policy have an excess, and how much is it?”

Patient answer Excess amount (£) Collection status Confirmed by Confirmed at Collected amount (£) Collected at Payment method Collected by

Consultant referral and notes

Consultant referrer Referrer provider number Internal notes

Treatment lines

Date	Code	Treatment	Place	Fee

Audit history

Staff codes, tariffs and claim guidance

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