The Hub Glasgow
Podiatry · Physio · Clinical Pilates
Louise’s reception guide.
Find the right appointment or package, check what it includes, open the patient information page, then send the matching payment link after the booking is agreed.
Reception quick contacts
Call, email, copy an address or open directions without leaving this page.
Clinic phone
0141 363 0306
Official email
hello@therehabhub.co.uk
Kinning Park
32 Portman Street, Glasgow G41 1EJDennistoun
568 Alexandra Parade, Glasgow G31 3BP
Staff insurance reference
Bupa claims and authorisation
Louise’s quick reference is open here—no sign-in needed for provider details, codes or working tariffs. The separate Claims Desk still requires staff sign-in because it contains patient claims.
Recognised provider
85013469
Sarah-Jane Walls
- Check coverConfirm Bupa membership, this provider, the approved procedure code and number of visits.
- Ask about excess“Does your Bupa policy have an excess, and how much is it?” Check any shortfall too.
- Record approvalKeep the pre-authorisation number, claim reference, approved codes, visit limit and any required referral.
- Use the right routeCheck the patient balance before sending any Stripe link. Submit and track insured claims in Bupa Providers Online.
Working Bupa tariff reference
These are insurer reimbursement amounts, not patient-facing clinic prices. Check the current Bupa agreement and each authorisation before quoting or billing.
| Code | Treatment | Fee |
|---|---|---|
AA145 | Initial podiatry visit | £55 |
AA641 | Follow-on podiatry visit | £35 |
AA628 | Nail avulsion or wedge excision package, including local anaesthetic | £350 |
AA365 | Gait / biomechanical analysis — consultant referral only | £160 |
AA100 | Microwave ablation for warts and verrucae, including consultation | £91 |
Before Louise books or charges
- AA365: confirm consultant referral and specific authorisation.
- Nail surgery / Swift: confirm the exact approved codes, visit allowance and whether any follow-up can be billed separately.
- Shockwave or extras: confirm cover directly; never assume they are funded.
- Payment: authorisation is not a guarantee of full payment. Keep patient excess separate from Bupa’s approved and paid amounts.
Open link: this guide is accessible to anyone with its URL. Use it for general staff reference only—never enter patient names, membership details or claim records here.
£149team first MSK assessment, no scan included
£195Sarah-Jane first MSK assessment, 75 minutes
£145scan only, not a full MSK assessment
£72first podiatry appointment, including new verruca concerns
£69 / £76team / Sarah-Jane MSK reviews, reception only
1. Match the need
Use the “Good for” note to choose the correct appointment or package. If unsure, check with a clinician.
2. Share the information
Open the patient page so the patient can read what is included and what to expect.
3. Book, then take payment
Confirm the diary, location and price. Only send the exact verified checkout shown here.
Cliniko intake: Louise’s quick check
Three things to do in the patient form:
- Open the right form. For a new patient, choose New patient. For someone already in Cliniko, open their record and choose Edit.
- Record how they found us. Use Referral source (for marketing). If a clinician referred them, add the clinician’s name under Reception referral & cover too.
- Record how they are paying. In Reception referral & cover, choose Funding route. If it is Bupa, add the membership and current pre-authorisation numbers they give you. Leave anything unknown blank—do not guess. Then save the patient record.
For Bupa bookings: a number is not proof of cover. Check the approved treatment, visits and excess, and use the Bupa reference and protected Claims Desk to track the claim.
Packages at a glance
A quick answer for Louise. The patient page gives the full detail; a package-specific checkout appears only where one has been verified.